1. Introduction

CognivexAI ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI services, or interact with our platform. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Company information and job title
• Communication preferences
• Payment and billing information (processed securely through third-party providers)
• Account credentials and profile information

2.2 Usage Information

We automatically collect certain information about your use of our services:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Click patterns and user interactions
• Referral sources and search terms
• Session duration and frequency of visits

2.3 AI and Machine Learning Data

As an AI innovation studio, we may collect and process:

• Input data provided to our AI services
• AI-generated outputs and responses
• Model performance metrics and usage patterns
• Feedback and improvement data for AI model training
• Conversation logs and interaction history

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI services and platform
• Communication: To respond to inquiries, provide customer support, and send important updates
• Personalization: To customize your experience and provide relevant content and recommendations
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Security: To protect against fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• AI Development: To train, improve, and optimize our AI models and algorithms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for specific sharing
• Anonymized Data: Aggregated, anonymized data that cannot identify individuals

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure data centers with physical and digital safeguards
• Employee training on data protection and privacy practices
• Incident response procedures for security breaches

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it according to our data retention schedule.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing for marketing or other purposes
• Withdrawal: Withdraw consent where processing is based on consent

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

We use Google Analytics to track website usage. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: